📄️ Get a list of tickets
Retrieves a paginated list of tickets with their summaries including customer, status, priority, and other details
📄️ Create a new ticket
Creates a new ticket with the specified details including customer, type, priority, and other relevant information
📄️ Update an existing ticket
Updates an existing ticket with the specified details including status, priority, and other relevant information
📄️ Get a specific ticket
Retrieves detailed information about a specific ticket by its ID, including customer, status, priority, and other details
📄️ Get ticket configuration options
Retrieves all available ticket types, statuses, priorities, severities, and optionally tags (when feature flag is enabled)
📄️ Get Ticket Custom Field Definitions
Retrieves all Ticket custom field definitions for the ticket type.
📄️ Reserve Selected Ticket Equipment
Reserves the specified equipment items against a ticket, optionally pinning to source and destination locations.
📄️ Release Ticket Reservation
Releases all reservations currently held against the specified ticket, returning the inventory to available stock.
📄️ Get Ticket Reservations
Returns the inventory reservations associated with a ticket, optionally narrowed to specific ticket parts/labor records.
📄️ Get Serials Reserved For Ticket Parts/Labor Line
Returns the serial numbers reserved against a specific parts/labor line on a ticket.
📄️ Reserve Serials For Ticket
Reserves specific serial numbers against a ticket parts/labor line, capturing source and destination locations.
📄️ Cleanup Ticket Inventory After Billing
Releases any leftover inventory reservations and cleans up related records once a ticket has been billed.