Tickets | Rev.io Developer Portal

📄️ Get a list of tickets

Retrieves a paginated list of tickets with their summaries including customer, status, priority, and other details

📄️ Create a new ticket

Creates a new ticket with the specified details including customer, type, priority, and other relevant information

📄️ Update an existing ticket

Updates an existing ticket with the specified details including status, priority, and other relevant information

📄️ Get a specific ticket

Retrieves detailed information about a specific ticket by its ID, including customer, status, priority, and other details

📄️ Get ticket configuration options

Retrieves all available ticket types, statuses, priorities, severities, and optionally tags and subtypes (when feature flags are enabled)

📄️ Get Ticket Custom Field Definitions

Retrieves all Ticket custom field definitions for the ticket type.

📄️ List ticket Quick Actions

Returns admin-defined Quick Actions. Pass activeOnly=true for the ticket header.

📄️ Merge multiple tickets into a master ticket

Merges two or more unclosed, unbilled tickets for the same customer into a single master ticket

📄️ Get a ticket summary

Retrieves a summary of ticket information for a specific customer, including trends and patterns

📄️ Get a list of tickets

Retrieves a paginated list of tickets with their summaries including customer, status, priority, and other details.

📄️ Get all tickets

Retrieves a list of all tickets with their summaries including customer, status, priority, and other details

📄️ Get ticket patterns for a customer

Retrieves patterns and trends in ticket data for a specific customer

📄️ Summary stats for tickets under an agreement scope

Total Tickets, Total Hours, Open and Closed counts over the customer/service scope, independent of grid filters

📄️ Get the dimensions the ticket list can be grouped by

Returns the supported ticket-list group-by dimensions (status, priority, assignee, customer) so the UI does not hard-code them.

📄️ Get grouped ticket counts for a dimension

Returns filter-aware group buckets (id, label, color, count) for the ticket list grouped by status, priority, assignee or customer, using the same request scope and filters as the flat list.

📄️ Get a list of tickets (enricher pipeline)

Retrieves a paginated list of tickets, enriched via a pluggable enricher pipeline (customer, contact, tech, tags, SLA, purchase orders, totals).

📄️ Bulk update status on multiple tickets

Bulk update status on multiple tickets

📄️ Bulk update severity on multiple tickets

Bulk update severity on multiple tickets

📄️ Bulk update priority on multiple tickets

Bulk update priority on multiple tickets

📄️ Bulk change the board on multiple tickets

Bulk change the board on multiple tickets

📄️ Bulk reassign technicians on multiple tickets

Bulk reassign technicians on multiple tickets

📄️ Mark every unread email on one or more tickets as read

Marks every inbound, unread email on each of the specified tickets as read.

📄️ Remove the board assignment from one or more tickets

Removes the board assignment from each of the specified tickets.

📄️ Apply an activity macro to a ticket

Applies an activity macro to an existing ticket, updating ticket fields, adding techs, and creating an activity note.

📄️ Get SLA timer state for a ticket

Get SLA timer state for a ticket

📄️ Execute a Quick Action on a ticket

Composes existing ticket-update and Apply Template primitives. Adds no new authority.

📄️ Get multiple tickets by IDs

Retrieves detailed information about multiple tickets by their IDs, including linked ticket relationship information. Use query parameter ?ticketIds=1,2,3 to specify ticket IDs, ?linkRelationshipId=123 to get all tickets in a relationship, or ?primaryTicketsOnly=true to get all primary tickets from all active relationships.