📄️ Add assets to a ticket
Links one or more customer assets to a ticket (multiselect support).
📄️ Get assets linked to a ticket
Retrieves all asset IDs linked to a specific ticket
📄️ Get tickets linked to an asset
Retrieves a paginated list of tickets associated with a specific asset, sorted by created date descending
📄️ Get tickets linked to a set of assets
Retrieves a paginated list of tickets linked to any of the supplied asset IDs, sorted by created date descending. Designed for chain-spanning ticket history on transferred assets: callers pass the transfer-chain's asset IDs and use Customer_Asset_ID on each row to attribute the ticket to the customer that owned the asset at filing time.
📄️ Remove an asset from a ticket
Removes the link between a customer asset and a ticket.
📄️ Update symptoms/resolution on a ticket asset
Updates the symptoms and/or resolution fields on an existing ticket asset record (Items Serviced edit).